For more than 30 years, TXU Energy has helped its customers in financial crisis through TXU Energy Aid, the largest bill-payment program among all retail electricity providers in the United States. But the longevity and size of the program aren’t the only things that make it stand out.
As the Waco Tribune-Herald noted in an editorial, the program helps TXU Energy customers who are in financial crisis regardless of their recent income history. That’s important because many assistance programs are tied to the federal poverty rate and other guidelines, which disqualifies many Texans from getting assistance.
Whether it’s an unexpected job loss, emergency medical bills or some other reason, many families are one crisis away from needing assistance. Partners in the TXU Energy Aid program, including Catholic Charities of Fort Worth, say the program gives them tremendous flexibility to help families regain self-sufficiency. In an interview with the Fort Worth Star-Telegram, Catholic Charities said TXU Energy Aid brings in people who need additional help to get back on their feet.
Consumers who know they cannot pay their current electricity bill should call their provider as quickly as possible to seek assistance. They can also call the state’s 2-1-1 referral network to find an agency that can provide help.
TXU Energy is honored by the trust millions of Texans put in our company to power their homes and businesses. The company is also grateful to the hundreds of social service agencies that help our neighbors through TXU Energy Aid and other programs.