TXU Energy’s motto – Inspired by you – isn’t just a one-week celebration of the company’s 1.5 million customers.
Inspired by you is a way of doing business that TXU Energy commits itself to daily. The company finds its greatest reward in exceeding customer expectations. In order to do that successfully, it – like any other company – has to understand what the customers’ expectations are.
TXU Energy puts customers first and creates a corporate culture where each employee owns a piece of the customers’ experience. It solicits responses constantly through every part of the business and creates opportunities for feedback through avenues like the company’s Customer Listening Program, which allows it to routinely evaluate the effectiveness of business practices. The Customer Listening Program requires senior management – and invites all employees – to listen to customer calls on a regular and ongoing basis. It has uncovered opportunities to deliver better service and better customer experiences, which contribute to overall success.
Many improvements have resulted from customer feedback like: a friendlier IVR system that gives customers faster service; easier billing and payment processes; and new products and services tailored more closely to the way customers buy and use electricity.
The company’s long-standing history of doing the right things for its customers right when they need it is built on listening to customer feedback and delivering on the promise to exceed their expectations with every interaction.
The company celebrates Customer Service Week with customer satisfaction scores that are higher than ever, and will continue celebrating exceptional service through the pursuit of constant improvement, because TXU Energy is Inspired by you.