MyHealth: Successfully shaping a healthier EFH workforce

In 2011, about three out of four Luminant employees had not been to a doctor in three years and an alarming number were not surviving heart attacks and strokes. This was a dangerous trend for our employees and their families, not to mention the increased financial costs to the company.

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Since opening in 2013, the MyHealth Clinic has served thousands of employees and their family members. [Click to enlarge]

The health of our employees is the most valuable asset we have, so something had to change. We’re pleased to report that our increased focus on health has resulted in at least 91 percent of employees filing at least one insurance claim last year – and that’s a good thing, says Vice President of Total Rewards and HR Services Cyndie Ewert.

That means more people are getting to the doctor more often for preventative measures (57 percent of employees reported an annual physical in 2013) and to check for conditions before they become catastrophes (67 percent of women received breast cancer screenings and 49 percent of age-appropriate employees underwent a screening colonoscopy last year). Only 9 percent of employees didn’t report any healthcare activity – one of the lowest rates that Blue Cross Blue Shield of Texas has in their book of business, Ewert adds.

Fueling part of the dangerous trend our people were on was that many of our plants and mines are located in remote areas without easily accessible healthcare. In late 2011, we introduced MobileDoc, a mobile clinic that travels between several of our worksites to provide on-site preventive and urgent care, as well as monitoring and care of chronic conditions.

The following year we engaged health pros to guide employees through their health journey, such as selecting doctors, comparing costs, scheduling appointments and resolving bills. In 2013, nearly half of our people made use of Compass MyHealth Pros’ services.

Our partnership with Airrosti Rehab Centers began providing non-surgical treatment to eliminate chronic pain and rehab soft tissue injuries very quickly in 2012. Today, employees report rapid recovery from musculoskeletal injuries and the company’s related costs have decreased 34 percent in that category of care, Ewert says.

One year after opening the MyHealth Clinic at the Customer Operations Facility in Irving, more than 1,300 TXU Energy employees and their family members have made appointments for primary, urgent and preventative medical care, saving nearly 3,800 hours in time off the job. And this year, 64 percent of our people enrolled in one of the new MyHealth plans to take advantage of lower premiums and the opportunity to earn larger EFH company contributions for preventative health screenings.

“I’m proud that we’re getting employees to pay attention to their health,” Ewert says. “Not only does good health lower our individual risk of disease and improve how we feel and our focus on the job, we’re well on our way to a healthier workplace, healthier homes and healthier communities.”

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