Fundamentals First

Scott Hudson

Scott Hudson

It’s no secret that retail electricity companies are expanding their consumer offerings, adding solar lease programs, home warranties, partnerships with home services vendors and more. The reasons are simple. Non-commodity services not only provide diversified revenue streams, they leverage and extend customer relationships.

Scott Hudson, the chief operating officer at TXU Energy, highlighted a driving theme today for retailers at an industry conference in Arizona: As retailers grow their service portfolios, remaining focused on customers’ needs and customer service continues to grow in importance.

TXU Energy launched the first solar lease program in the competitive markets of Texas in 2010. It also continues to expand its wide range of home warranty services to meet Texans’ various needs and preferences.

“It would be far more difficult to successfully expand services if we didn’t already have trusted relationships with our customers,” Hudson said after the 25th Retail Energy Executive ForumTM, presented by DNV GL, in Scottsdale, Arizona. “While we’re developing innovative plans and products to meet consumers’ needs and preferences we’re also intensely focused on constantly improving the fundamentals of service.”

That focus comes, in part, by listening to customers.

“Customers choose TXU Energy because we put them first and deliver on our promises,” Hudson said.

More Pov


TCEH Corp., Parent Company for Luminant and TXU Energy, Emerges from Chapter 11 as a Competitive, Well-Capitalized Company

News Release   TCEH Corp., Parent Company for Luminant and TXU Energy, Emerges from Chapter 11 as a Competitive, Well-Capitalized Company     *** Energy Industry Veteran Curt Morgan Formally Named CEO   *** Restructuring Eliminates More Than $33 Billion in Debt   *** Benefits from Low Leverage Relative to Peer Group   *** Company […]

Job One Profiles: Razen Thomas

Razen Thomas is proud to be Powering Texas and proud of the hard work and innovation that she sees from her colleagues every day at Oak Grove Power Plant. As support manager, Razen makes sure everyone has the tools, equipment and processes to do their jobs safely and effectively. Watch this month’s Job One Profile […]

A Soaring Success

An abundance of wildlife, including numerous bald eagles, call Luminant’s sites and reclaimed land home. When Liberty Mine’s resident bald eagle pair returns this fall, they’ll find a few home renovations – most notably, a new nest location. The eagles’ nest was recently moved away from mining activities to a new location on company property […]