TXU Energy focuses on education, consumer assistance in high consumption, high bill seasons


Today’s Dallas Morning News story about high electricity consumption and increased bills this past winter highlights three things TXU Energy does all year: Help customers understand what drives their bills, provide tools for customers to monitor and manage their consumption and provide industry-leading bill-payment assistance for customers in need.

As James Osborne noted, Dallas-Fort Worth residents shivered through more than 40 days with temperatures at or below freezing. There haven’t been that many freezing days around the area for more than a decade and for nearly everyone, the freezing days drove up electricity consumption.

Consumers on variable rate plans may have felt an even greater impact because their retailer can pass significantly higher wholesale power costs to them. The danger of these plans is that rates can increase dramatically with no advanced warning – even after consumers have used the electricity.

TXU Energy doesn’t sell variable rate pricing plans. Instead, it offers straightforward, competitively priced plans with transparent terms and no hidden fees.

TXU Energy also goes to great lengths to help customers monitor, manage and reduce their consumption through a suite of energy saving solutions, and the TXU Energy MyEnergy DashboardSM.

For low-income customers – who often live in less efficient housing with electric heat – and for customers in financial crisis, TXU Energy continued to invest in its 31-year-old TXU Energy AidSM program, the largest bill-payment assistance program among all U.S. electricity providers. Through 2013, the program delivered $84 million to more than 455,000 valued customers.

TXU Energy knows that customers who understand that weather is a significant driver for their consumption – and that consumption is the largest element they can control on their bills – can best avoid sticker shock.

The company also knows that we all encounter hard times for a variety of reasons. For customers in those situations, the company invests its resources in helping them – because that’s the right thing to do.

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