Meet Ivy: The New Voice of TXU Energy


While Microsoft just announced Cortana, billed as a more personal virtual assistant, TXU Energy wants Texans to meet Ivy, the company’s personalized, trusted customer care advisor who takes care of business quickly and effectively with an ultra-human touch.

Every consumer has dealt with confusing voice recognition systems that require too many prompts to reach a person, or are so sensitive that the slightest background noise creates a frustrating spiral and delayed service. TXU Energy customers, however, get to speak directly with Ivy, the company’s latest 24/7 interactive voice response tool that answers customer calls, provides a faster, easier and more human service solution to customers on the go, and addresses common customer issues with greater efficiency – regardless of background noise.

Hear a greeting from Ivy, then see how she nimbly empowers customers to manage their accounts. Learn more about how superior self-service options shape customer experiences and drive results in this webinar.

 

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